Return Policy - Shivlornoxkhap

Returns and Exchanges

Eligible jewelry and fashion items may be returned or exchanged within the period stated at purchase (typically 14–30 days). Items must be unworn, in original packaging where applicable, and with proof of purchase. Custom, engraved, or personalized items may be final sale.

Return Conditions

To qualify for a return or exchange, please ensure:

Item is within the return window and eligible (see product or order details)
Item is in resalable condition—unworn, with tags if applicable
No damage, alteration, or missing components
Original packaging and documentation are included where required

How to Return

Contact us to request a return or exchange and receive instructions and a return authorization. Ship the item securely and insured; we recommend tracking. Refunds or exchanges are processed after we receive and inspect the item, typically within a few business days.

Refunds

Approved returns are refunded to the original payment method. Refunds may take several business days to appear. Original shipping is non-refundable unless the return is due to our error. Exchanges are subject to availability and price difference.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, contact us immediately with your order number and photos. We will arrange a replacement or full refund and, where appropriate, prepaid return shipping.

Late Returns

Returns received after the return window may be declined or subject to a restocking fee. We encourage you to ship returns as soon as possible after approval.

Order Cancellations

You may cancel an order before it ships for a full refund. Once the order has shipped, our standard return policy applies. Custom or made-to-order items may not be cancelled after production has started.

Questions

If you have questions about returns, exchanges, or eligibility, please contact us. We are happy to help and will work with you within the terms of this policy.

Contact Information

For questions about returns or to report issues, please contact us:

Email: help@shivlornoxkhap.world

Phone: +1 415-796-3633

Address: 3489 16th St, San Francisco, CA 94114